Cancellation & Refund Policy
At Ayana, we value your time and the dedication of our specialists. Our policies ensure we can maintain a sanctuary of excellence for all our guests.
The 24-Hour Cancellation Policy
We require at least 24 hours' notice for any cancellations or rescheduling of appointments.
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Cancellations with >24hr notice: No fee will be charged, and any prepayments will be fully refunded or credited to your next visit.
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Cancellations with <24hr notice: A fee equivalent to 50% of the scheduled service value will be applied.
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No-Shows: Guests who fail to arrive for their appointment without prior notice will be charged 100% of the service cost.
Refund Eligibility
We strive for perfection. If your experience did not meet the Ayana standard, please let us know within 48 hours of your service.
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Service Adjustments: We offer complimentary adjustments within 7 days of the original service if the technical result differs from the consultation agreement.
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Products: Unopened retail products may be returned for a full refund within 14 days of purchase with a valid receipt.
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Gift Cards: Ayana gift cards are non-refundable and cannot be exchanged for cash, but they are fully transferable.
Grace Period & Rescheduling
We understand that life can be unpredictable. Each guest is granted one "emergency rescheduling" per year where the late fee may be waived at management discretion.
Late arrivals of more than 15 minutes may result in a shortened service time or the need to reschedule, in which case the cancellation fee will apply.
Questions about your specific booking? Our concierge is here to assist.